Shipping & Delivery Policy
Thank you for shopping with My Store. Below you'll find all the information you need about our shipping methods, costs, and delivery times.
Processing Times
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12pm may be processed the following business day.
UK Shipping
We offer the following shipping options for UK orders:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
Shipping costs are calculated at checkout based on your order and location.
International Shipping
We ship to selected international destinations. International delivery times vary by location and are typically 7–14 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
Delays
While we do our best to meet the above delivery times, delays may occasionally occur due to high demand, carrier issues, or circumstances beyond our control. We appreciate your patience in such cases.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible via our Contact Us page and we will do our best to resolve the issue promptly.
Last updated: July 2026